Shipping and Returns Policy


Shipments usually take 2–6 days to arrive from our warehouse in the USA, depending on the items ordered and your shipping location. With rare exceptions, all USA orders for in-stock items will be shipped the same or next business day. 

For international shipments, delivery time varies by location and service chosen. Customers are responsible for all import-related taxes, duties, and fees, which vary by country. Customers are responsible for any return shipping charges, except in special situations with prior agreement from Infinite Material Solutions.

Infinite Material Solutions cannot be held responsible for merchandise not received due to an incorrect or incomplete shipping address being entered. We cannot ship to a P.O. address.


A Return Merchandise Authorization Number (RMA#) must be assigned to all shipments being returned to Infinite Material Solutions. The RMA# can be obtained by contacting us at Each RMA# can only be used one time for one shipment. RMA#'s are canceled if not used within 30 days. The RMA# must be prominently displayed on the shipping label. If the RMA# is not visible, the shipment may be refused. DO NOT place shipping labels or write the RMA# on the outside of the manufacturer's boxes. Over-box all returns in appropriate shipping cartons.

Infinite Material Solutions will not accept returns of filament once the packaging has been opened.

Damaged Returns / Shortages

Infinite Material Solutions must be notified of damaged or short shipped items within 24 hours of receipt of shipment. Infinite Material Solutions will send our shipper to your facility to inspect and pick up damaged items. Infinite Material Solutions will not be held responsible for concealed damage and/or incorrect shipment claims beyond five business days of receipt.

Please refuse receipt from the carrier for any packages that have visible damage upon delivery and contact Infinite Material Solutions at immediately.

Defective Returns

Infinite Material Solutions must be notified of defective items within seven days of receipt of shipment. Infinite Material Solutions will then issue a Return Merchandise Authorization and will provide a pre-paid return shipping label. Returns of defective items are for replacement only. Infinite Material Solutions will pay outgoing shipping costs for the replacement merchandise.

Non-Defective Returns

All non-defective returns can be subject to a restocking fee which may include the cost of shipping the original order. Restocking fees will be determined at the time an RMA# is issued.

If you're shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

The following items may NOT be returned to Infinite Material Solutions:

  • Items from orders that are over 30 days old (from date of purchase)
  • Used or opened items
  • Discontinued items
  • Items not purchased from Infinite Material Solutions
  • Items where the original packaging is damaged or missing
  • Downloadable software products